Account Review

Jersey Road PR is committed to providing a high quality service to all of its clients and as such it continually assess the service and work completed by its team.

*Fields required



Your feedback is an integral and important part of this process and allows the agency to ensure it consistently delivers the best service possible. Please review and rate the below criteria.


Service

Professional Conduct*
Quality of work delivered*
Problem solving attitude*
Logical approach to tasks undertaken*
Development of accurate and concise internal documentation*
Standard of copy produced for releases, pitches and op-eds etc*
Creativity in execution of work*
Adaptability to unexpected changing circumstances*


Communication

Clarity of client communication*
Friendly and approachable manner*
Advance notification of clear deadlines set with client*
Clear and concise briefing sessions*
Response speed to calls and emails*
Collaboration with key client team members/ stakeholders/ other agencies - service providers*
Clear documentation of planned activity*
Clear and accurate reporting of meetings conducted*


Accountability & Measurement

Work undertaken met organisational objectives*
Activity delivered against agreed KPIs?*
Constructive post activity recommendations*
Results documented in a clear digestible format*
SWOT analysis of activity*


Accountability & Measurement

3 steps to effective communication

Generating positive word-of-mouth communication often feels as elusive as creating the next “viral” video. It’s not something that can be created, it has to be organic. Wrong. Here are three simple steps to encouraging people to start talking about your organisation.

Download now