Culture Book

At Jersey Road PR, we exist to give voice, profile and influence to faith-based organisations.


You’re here because you’ve got the skills – and importantly, the passion – to make it happen.

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As a team, we’re energised and inspired by the impact we see Christianity having on lives and communities around the world, through the work of organisations and churches motivated by their faith to take action.

We love the fact that we get to play a part in this by telling the stories of our clients and the incredible work they do, and we’re delighted you’re here to help us do it.

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They’re changing the world.

Our clients work in all sorts of sectors – from poverty relief to education, business to evangelical mission – but they’re all transforming the communities they serve for good, whether that’s locally, nationally or internationally.

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Here are just some of the organisations we’re privileged to work with:

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Our relationships with our clients are at the heart of our business. We see ourselves as an extension of their teams – and we’re delighted when they agree. It’s why we do what we do, right? Here’s what they have to say about us:

We're changing the story.

Let’s face it, Christians don’t always have the best rep in our culture. All too often, when faith pops up in your news or social media feed, it’s linked to a story about abuse, corruption, or arguments.

We're here to change that.

Yes, sometimes Christians fail to live up to the standards they claim to follow – and it’s important those issues are recognised. But the impact that Christianity – and those who follow it – has on society is so much bigger and better than that.

All around the world, day in and day out, men and women of faith are dedicating their lives to reducing poverty, campaigning for freedom and justice, helping individuals flourish, caring for the environment and sharing the good news of Christ.

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This is the story we want to tell.

Our vision is to see a different public narrative about faith: one that better reflects the value it brings to society.

By using our expertise as PR professionals, building excellent relationships with journalists, influencers and stakeholders and offering compelling, newsworthy content, we’re not just building our clients’ reputations – we’re also reframing the way faith is perceived in society.

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Where we've come from

Jersey Road began in 2010. Initially our client base was broad and included secular and faith-based organisations. But a few years in, we felt the need to focus on what we were passionate about – Kingdom stories that communicated issues of faith both within the Church and outside the Church.

When the pandemic hit in March 2020 and the world locked down, we wondered whether organisations would still want to invest in PR. The good news was that people were more in need of Christian charities than ever – so we found more organisations wanting our help to raise awareness and support for their growing work.

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As demand for our services began to snowball, we had to hire more talented people. By July 2021, we had doubled in size and hired our first account manager in Australia.

Excellence and innovation are at the core of our mission, so we’ve expanded our expertise as well as our head count.

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We’ve added new services to our offering, building on our strong foundation of media relations with church engagement, digital content, influencer engagement and social media management to ensure we’ve got the right tools to help our clients reach their target audiences in the best way possible.

How we do things

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Our culture is hugely important here at Jersey Road – and it’s based on four values that guide the decisions we make and the way we treat each other and our clients: we're relational, professional, transparent and generous.

We're relational to the core

The ability to build strong relationships is at the heart of both effective PR and a great team, so we invest time getting to know each other, our clients, journalists and influencers.

We know it can be hard to get to know each other when the majority of the team work remotely – so we make it a priority to meet up as regularly as we can, and to check in with each other often. Find out more about how we do this in the PR Playbook.

Know that if you’re feeling isolated or in need of a chat, you have Jersey Road’s blessing to pick up the phone to call one of your colleagues, or feel free to talk your manager or a director about how we can support you.

How we behave relationally

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With the team

  • We are available to our colleagues
  • We are invested in one another personally as well as professionally
  • We allow each team member to be themselves and to flourish authentically
  • We laugh together
  • We approach relationships as Jesus did

With our clients

  • We are a part of the team
  • Our partnership produces Kingdom value
  • We note significant life events for those we are working with and look to mark those

With the media

  • Our communication to journalists is both tailored and personalised
  • We pray for journalists and look to honour them when we have the opportunity
  • We are proactive in encouraging journalists about their work

We're professional

We believe that if something’s worth doing, it’s worth doing well, so we aim for excellence and professionalism in everything we do.

Scroll down for the PR Playbook: our step-by-step guide to the processes we have in place to ensure we’re providing the best possible service for our clients.

We offer both professional and personal opportunities for development, and we’re committed to ensuring that all the work we do is.

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How we behave professionally

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With the team

  • We are committed to excellence and producing high level outputs
  • We proactively pursue continued professional development
  • We do what we say, when we say we will do it
  • We seek to listen to wisdom and develop discernment
  • Our attention to the detail demonstrates our high standards

With our clients

  • We report with clarity and timeliness
  • We explain to our clients our expectations of them in terms they can understand

With the media

  • We respond quickly and mindfully of their angles and deadlines – even if it’s to say we can’t give them what they want
  • We don’t take a blanket approach with press releases – whenever possible, we carefully select the right journalists to contact with a story and tailor our output to them
  • We provide outstanding press content, including all the information the journalist will need to produce a story up front

We're transparent

We don't do spin. Traditionally, PR’s known as a murky business, but we’re breaking that mould by being transparent in our work and how we operate with clients and the media.

So, whether we’re pulling together a client quote, discussing exclusivity with a journalist, or holding our hands up when we could have done things better, we’ll be open and honest with the people we deal with – as well as each other.

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How we behave transparently

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With the team

  • We are real with each other, with no mask or pretence
  • We trust one another, knowing that we are for one another
  • We are quick to support those who need advice, connections, or added capacity

With our clients

  • We admit our mistakes
  • We build expectations around what is realistic rather than what our clients want to hear
  • We want to provide clarity in how PR can help our clients achieve their objectives and also where the limitations of our work might be
  • We embrace feedback
  • We expect regular, honest and clear communication

With the media

  • We don’t promise what we can’t deliver
  • We are honest about exclusivity
  • We don’t lie on behalf of our clients

We're generous

Our motivation is not to build a business; we’re here to give voice, profile and influence to faith-based organisations.

That means we’re committed to going above and beyond in our work, being generous in our words and supporting organisations – both large and small.

And it’s fun! There’s nothing we love more than the reaction of surprise and joy we get from someone when we’ve gone the extra mile to make them feel valued.

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How we behave generously

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With the team

  • We are ‘others-first’
  • We will think the best of those we work with and be their biggest champions
  • Everyone has value

With our clients

  • We treat everyone the same, no matter their position in the organisation
  • We give our clients the benefit of the doubt

With the media

  • We are conscious of their deadlines and their focus as a journalist and are committed to providing timely and valuable stories
  • We are interested in what individual journalists value and proactively seek to support that with tailored stories
  • We celebrate journalists and the great work they do

"A generous person will prosper; whoever
refreshes others will be refreshed."

Proverbs 11:25

We don't live to work

We care about what we do here at Jersey Road - and we care about you too.

We’re interested in who you are outside of work, what you enjoy doing and the people you love. We celebrate each other’s personal milestones and achievements, we pray for each other’s families and broken boilers, and we cover workloads when someone has to drop everything and run to the hospital with a sick partner or kid.

We’re all familiar with the work-life juggle and we all know what it’s like to drop a few balls when things get too much. So if you’re ever feeling overwhelmed, please talk to your manager or a director; we’ll do what we can to support you.

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PR Playbook

Every winning team needs a good plan of action. This is ours.

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The Jersey Road PR Playbook gives you an overview of what we do, how we do it and the roles we play within the team. It also outlines how we work, the tools and processes we use to deliver for our clients.

What we do

We work with clients in the UK, Australia and the USA: extending their voice, profile and reach through targeted PR and media relations strategies.

As experts in identifying newsworthy stories and enabling our clients to reach new audiences, we help them craft cut-through messages, produce compelling content, protect their reputation, increase media and stakeholder engagement and start public conversations that achieve their strategic goals.

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How we're structured

Jersey Road Staff Structure

Our People

Our client work is delivered by dedicated Jersey Road account teams, who act as an extension of our clients’ in-house teams, working closely with them to build their reputation with the media and key target audiences.

We operate on a matrix system, with each account team including a combination of people to suit the needs of the account. This is almost always led by an account manager, supported by either the senior account director or managing director, an account executive and one of our specialists within the team as and when they’re needed.

Our directors provide strategic oversight of the business and are responsible for business development and growth.

Here are some of the core areas that our people look after within their day-to-day roles:

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The Directors

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Managing Director and founder Gareth Russell oversees the strategic and practical running and growth of JR, with the support of the other directors, and leads on new business acquisition.

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Account Development Director Charis Gibson steers the strategy and implementation of our external face, provides strategic guidance on new work streams and oversees our marketing and content production.

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Director of Strategy Lynda Martin leads on strategic and creative insight for our client work, both existing and new business proposals. She also focuses on developing strategic internal processes to ensure effective operations within the agency.

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Executive Assistant Dee Brown takes care of all things HR, finance, team meetings and activities, and she is the font of all knowledge when it comes to the workings of the JR operational machine.

The Account Teams

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Senior Account Director Jessica Martin oversees the majority of our client work, supporting the account handlers both with programme delivery and from a client-side perspective. She also line manages account handlers and leads on quality assurance for client services.

Our account managers are usually the main point of contact for our clients, responsible for driving the implementation of much of the work we do for them, and the Jersey Road expert on their brand or organisation.

The account executives provide day-to-day support for the account manager, building media lists, monitoring coverage, drafting copy and client reports and deputising for them if they are away.

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Sarann Buckby

Account Director

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Esther Jolliffe

Account Manager

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Laura Nelson

Account Manager

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Georgina Bible

Account Manager (Australia)

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Matt Anns

Account Manager

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Megan Hills

Account Executive

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Matthew Murray

Account Executive

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Hollyanne Boyce

Account Executive

The Specialists

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Head of Content Andrew Horton takes care of all our internal digital content needs and provides direction and support to the account handlers when digital content is required within their programmes.

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Influencer and Engagement Manager Julia Hallawell provides direction and support to the account handlers when influencer work is a focus for campaign work with existing clients and for new business proposals.

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Training and Development Manager Theresa Stone works alongside Gareth and the account teams to produce and deliver training for our clients. We equip clients to be prepared for media interviews, crisis communications and how they can most effectively tell their story and reach their audiences

Our clients - getting started

Before we start working with a client, we agree upfront the contract length, scope of work and core objectives, as well as sending them the Jersey Road PR Playbook for clients, which outlines how we work and what they can expect from working with our team.

We offer clients three levels of PR activity, with different levels of services and deliverables:


• Package 1 – Strategic PR and press office package


• Package 2 – Press office package


• Package 3 – Tailored projects

Some clients choose to work with us on a short-term basis for a project, while others will want to retain our services, which means we work with them on an ongoing basis. We also offer our projects as bolt-ons, either for short periods or for the entire duration of the contract, to allow for further flexibility to clients’ needs.

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Before any client begins working with us, or if an existing client wants to brief us on a new project, they will need to complete a new business form or a launchpad form which provides us with all the information we need to get the activity up and running.

Each account team will meet with each client for status meetings once a month, usually on Zoom, occasionally face to face.

Our clients
- The client journey

The client journey demonstrates the core templated documents and activities that a typical client programme will include and can be found in the Client Journey folder on Dropbox.

This ensures the same high-quality service is provided across the agency. It also helps us be fully accountable and in touch with our clients, with regular reporting and opportunities to review objectives and deliverables with them.

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Timeline of Work

Timeline of work

Our clients - client
work approval processes

We go through a system of checks to ensure that every piece of work we produce for a client – from press releases to op-eds – reflects JR’s standards and style.

Please follow the process below, and don’t be afraid to ask other team members for their thoughts if you’d like to sense check something or you’re having a creative block:

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  • All written materials should be reviewed by an account manager and then passed to Jessica or a director for final approval before they are shared externally.
  • The audience/media sector should be flagged up at the top of the document.
  • The Style Guide should be adhered to and can be found in the Client Journey folder on Dropbox.
  • Read the document once, twice and three times before sending for approval.
  • The document should be posted on Asana as a task against the deadline date that approval is needed by.
  • If possible, 48 hours should be given to Jessica or the director within which to provide feedback - bearing in mind that a second approval may be required before the document can be shared externally.

Working life - regular
internal meetings

Relationships are the backbone of JR PR, and that very much includes our relationships within the team.

Our schedule of meetings aims to strike a balance between keeping us in touch with each other, sharing updates, creative ideas and inspiration - but not overwhelming everyone with meetings and giving us the space we need to do our work. We review these regularly to make sure we’ve got that balance right.

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  • Here are some of the internal meetings you can expect to attend:
  • Zoom team meeting every Tuesday at 10am - includes a devotional, general updates, prayer and show and tell sessions where teams share recent work successes and learnings.
  • Zoom creative/team touch-in meeting every Thursday morning at 10am.
  • Quarterly overnight/ two-day face to face team meetings
  • Biannual Zoom/face to face review meetings with your line manager, plus regular one-to-ones in between to discuss pastoral topics and review your bespoke professional development objectives.
  • Weekly client account team meeting.
  • Fortnightly account manager meetings
  • Weekly directors’ meetings

Working life – the
tools of our trade

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Asana

Asana is our project management tool, helping us keep on top of our tasks and share projects with each other and our clients

Agility

Agility is our media database, enabling you to search for the right journalists to send your stories to and distribute your releases and pitches

Kantar

Kantar is our media monitoring service so that we can see where our work has been featured

Coverage book

Coverage Book is our cuttings platform, which allows us to present our coverage and report on ROI for our clients

Dropbox

Dropbox is where we store all Jersey Road's files, keeping them in one place and enabling us to save, share and edit them securely

You can find logins in the Key Contacts and Codes document, located in the JR General file in Dropbox and you will receive training on all these brilliantly useful tools!

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HR information

You will have received a Starter Pack which will have included the following useful documents:

• Contract


• HMRC New Starter Form


• GDPR Training and Policy


• Reference Request (if not already completed at interview stage)


• Employee Handbook

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You’ll also receive a link to our HR system, BambooHR, a handy tool for all your employee information, from holidays to personal development.

If you have any questions about this – or anything else – get in touch with your line manager, who will be very happy to explain it to you.

3 steps to effective communication

Generating positive word-of-mouth communication often feels as elusive as creating the next “viral” video. It’s not something that can be created, it has to be organic. Wrong. Here are three simple steps to encouraging people to start talking about your organisation.

Download now